This accessibility statement applies to the website at ibca.org.uk. It does not cover these sections of the IBCA website, which have their own accessibility statements:
- Accessibility statement for ‘Register your intent to claim compensation’
- Accessibility statement for ‘Make a claim’
This website is run by the Infected Blood Compensation Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
A Digital Accessibility Centre (DAC) audit of this website in July 2026 also found issues we are working to fix:
- some headings, lists and tables are not marked up correctly, so screen reader software may not announce them properly
- some headings, links and form labels are not descriptive enough to tell you where a link goes or what a field is for
- some status messages are not announced to people using screen reader software
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at ibcaenquiries@ibca.org.uk.
If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille please send an email to ibcaenquiries@ibca.org.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
IBCA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some links were present that were ambiguous when read out of context. This fails WCAG 2.2 success criterion 2.4.4 Link Purpose (In Context) (Level A).
- Some labels are not descriptive of their topic, purpose or function. This fails WCAG 2.2 success criterion 2.4.6 Headings and Labels (Level AA).
- Updating content was added to the page that did not alert screen reader users. This fails WCAG 2.2 success criterion 4.1.3 Status Messages (Level AA).
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.
Preparation of this accessibility statement
This statement was prepared on 22 July 2026. It was last reviewed on 7 October 2026.
This website was last tested in July 2026 against the WCAG 2.2 AA standard. The test was carried out by the Digital Accessibility Centre (DAC) on a representative sample of pages.