General enquiries
You can contact the Infected Blood Compensation Authority (IBCA) in the following ways.
Phone: 0141 726 2397
(Monday to Friday 9am to 4pm, excluding bank holidays)
Email: ibcaenquiries@ibca.org.uk
(This email is for general enquiries only. Do not include personal information.)
Changes to registration information
There is a specific number to call if you have registered your intent to claim and need us to change or remove information.
Phone: 0141 471 8886
(Monday to Friday, 9am to 4pm, excluding bank holidays)
Ask for, delete or change information
Ask us for information about yourself or someone else. If we cannot give you the information you need, we'll tell you who can.
You can also ask us to delete, update or correct information held about you.
Email us at ibca.datagov@ibca.org.uk.
Make a complaint
How to complain about the service you get from the Infected Blood Compensation Authority: Make a complaint.
Community feedback and concerns
Your views are central to the design and delivery of the compensation service. Your feedback matters because it helps us build a service that works for you.
In July 2025, the Infected Blood Inquiry recommended IBCA and Cabinet Office create a mechanism for community concerns to be formally raised and responded to.
You can continue to contact us with feedback or any concerns in the ways you already use; by email, phone, through your claim manager, or at IBCA events. We've also set up a new email address if you'd like to send a concern directly: feedbackandconcerns@ibca.org.uk
If the concern is for Cabinet Office (for example if it refers to the compensation tariffs or regulations) we will formally escalate it to the responsible Cabinet Office policy team for their consideration and response.
Community update newsletter
If you would like to know more about IBCA and the compensation scheme, you can sign up to get updates.
You can also read previous community updates on GOV.UK.
Information about IBCA
Find out about IBCA, including our leadership and board minutes.
You can also:
To make a freedom of information (FOI) request you can email ibca.datagov@ibca.org.uk
Concerns about fraud
We have ways of preventing, detecting and addressing fraudulent activity so we can ensure compensation reaches only the people who are eligible.
Contact us if you’re concerned about a message or phone call and want to check if it’s from us, or you have a general fraud query: fraud@ibca.org.uk.
If you've been a victim of fraud or cyber crime, report via the Report Fraud website or by calling 0300 123 2040. In Scotland, contact the police by calling 101. You should also report it to your bank immediately.
Respectful contact and unacceptable behaviour policy
IBCA's respectful contact and unacceptable behaviour policy outlines how we communicate with dignity, respect, compassion and fairness and ensure a safe working environment for our staff.
Media enquiries
For media enquiries only, contact ibca-media@ibca.org.uk
Read our previous news and press releases.