Registering your intent to claim

You can now register your intent to claim online if:

you were infected or affected by HIV, Hepatitis B and C through NHS treatment with contaminated blood, blood products or tissue (including armed forces treatment overseas)
you're acting on behalf of the estate of an infected or affected person who has died

Registering is not the same as making a claim. It tells us you intend to make a claim, how to contact you and whether we might need to prioritise your claim.

Registering your intent to claim does not guarantee you are eligible for compensation. We will check your eligibility when you make your claim.

If you cannot register online you can:

call us on 0141 471 8886 (Monday to Friday, 9am to 4pm)
ask someone to register on your behalf

Who can register

You can register if you are:

an infected person, or their representative
an affected person, or their representative
both an infected and affected person, or their representative
acting on behalf of the estate of a deceased infected person
acting on behalf of the estate of a deceased affected person

If you are claiming on behalf of someone who has died, you must have legal authority to act for their estate, or represent someone who has.

You can find out more about making a claim when someone has died.

Someone else can register for you if you give them permission. This could be:

a family member
a carer
a legal representative
someone with power of attorney

If you have already registered with a support scheme

You still need to register with IBCA, even if you’re already registered with a support scheme, like the England Infected Blood Support Scheme (EIBSS).

This is because the support schemes are separate from the compensation scheme. When you make your claim, we will link your registration with the information your support scheme holds.

If you’re an infected person and we’ve already asked you to start your claim

You do not need to register if we’ve already asked you to start your claim.

Making multiple claims

For example, if you've already registered as an infected person, you'll need to register again if you also intend to claim as an affected person, or for the estate of someone who has died.

How to register

You can register online.

It usually takes between 5 and 15 minutes.

You’ll need to complete the registration form in one go. You cannot save your answers and go back to them later.

You will not need to provide any documents, like medical records, to register.

If you cannot register online, or would like help with registering, call us on 0141 471 8886 (Monday to Friday, 9am to 4pm).

How we prioritise claims

We are processing claims in stages and prioritising them based on recommendations from the Infected Blood Inquiry.

We use the information you provide when you register to understand whether we should prioritise your claim.

Living infected people

We prioritise claims for living infected people in this order:

people who may have less than 12 months to live
people who have advanced liver disease, with or without co-infection
people aged 75 or over
people who did not receive any interim compensation payment
by age, oldest first

Deceased infected people

We prioritise claims made on behalf of the estate of an infected person who has died in this order:

any beneficiary of the estate who may have less than 12 months to live
any beneficiary of the estate who is aged 75 or over
where the infected person did not receive an interim compensation payment
by age of the oldest beneficiary, oldest first

Affected people

We prioritise claims for affected people in this order:

people who may have less than 12 months to live
people aged 75 or over
where the infected person did not receive an interim compensation payment
children whose parents were both infected and died
by age, oldest first

Deceased affected people

We prioritise claims made on behalf of the estate of an affected person who has died in this order:

where the person making the claim may have less than 12 months to live
where the person making the claim is aged 75 or over
where the infected person did not receive an interim compensation payment
children whose parents were both infected and died
by age, oldest first

Claims that depend on another claim

Before we start a claim for an affected person, either living or deceased, we must confirm that the infected person is eligible for compensation. This ensures we have the right information so we can calculate compensation accurately.

After you register

Our claims team will review your registration. You do not need to do anything else for now. You will get a personal registration number and you can choose to get a confirmation email.

Once the service is ready for you, we’ll get in touch with you and ask you to start your claim.

We will:

confirm your identity
ask you for more information about your claim
explain how to make your claim
tell you what information you will need to provide

When you’ll be contacted

You might not be contacted for some time. This is because we are still building the claim service.

We will provide updates on our website and in our community update newsletters about when people will be able to start their claims.

By the end of March 2027, we expect to start all claims that have already been registered by living infected people and those representing deceased infected people. We will also start more claims for affected people who are nearing the end of their lives.

Changing or cancelling your registration

To change or cancel your registration, call us on 0141 471 8886 (Monday to Friday, 9am to 4pm).

We will ask for some details, such as your name and date of birth, so that we can find your registration.

any of the information you gave us when you registered was wrong or has changed - for example, your contact details
you want to add a representative
you want to cancel your registration

You should also tell us as soon as you can if:

your infection information, or that of someone named in your registration, changes
you, or someone named in your registration, have been told you are approaching the end of life
someone named in your registration dies

How the scheme works